Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use the Service, or communicate with us. This includes:

• Account Information: Name, email address, phone number, company name, and billing details.
• Business Data: Client information, job details, schedules, invoices, and other business-related data you enter into the platform.
• Usage Data: Information about how you interact with the Service, including log data, device information, and browser type.
• Location Data: With your consent, we collect GPS location data from technician devices to enable dispatching and tracking features.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions or security issues

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing via Stripe, communication via Twilio).
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your information.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. These measures include encryption in transit and at rest, secure authentication mechanisms, regular security audits, and access controls limiting employee access to personal data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days to allow for export, after which it is permanently deleted from our systems. Anonymized usage data may be retained indefinitely for analytics purposes.

6. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You may disable cookies through your browser settings, though this may affect the functionality of the Service.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to the processing of your personal data
• Export your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@customit.app.

8. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CustomIT Inc.
Email: privacy@customit.app